Shipping policy

Bubbaly Ltd Shipping & Delivery Policy

At Bubbaly Ltd, we are committed to providing you with the best possible shopping experience, including fast and reliable delivery of your orders. Please read our shipping policy carefully to understand our processes and your rights.

1. Order Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and UK bank holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Orders placed after 4 PM GMT on a business day, or on weekends/bank holidays, will begin processing on the next business day.

  • Please note that custom or made-to-order items may require an extended processing time of 1 business days/weeks and are subject to availability. This will be clearly stated on the product page.

2. Domestic Shipping (UK)

We offer the following shipping options for deliveries within the United Kingdom:

  • Standard Delivery:

    • Cost: Calculated at checkout based on weight/size]

    • Estimated Delivery Time: 2-4 business days from dispatch.

    • Free standard delivery on all orders over £60

  • Express Delivery:

    • Available at checkout and to be calculated based on the order

Important Legal Note (Consumer Contracts Regulations 2013):

  • Unless otherwise agreed, your order will be delivered within 30 calendar days from the day after the contract is made (the day you placed your order). If we fail to deliver within this timeframe, or within any other agreed timeframe, you have the right to cancel your order and receive a full refund.

3. International Shipping (If Applicable)

We offer international shipping on selected products to certain countries.

  • Customs, Duties, and Taxes:

    • Please be aware that international orders may be subject to import duties, customs taxes, and/or fees imposed by the destination country.

      These charges are not included in the item price or shipping cost and are the sole responsibility of the customer.

    • We recommend checking with your country's customs office to determine what these additional costs will be prior to placing your order.

4. Shipping Carriers

We partner with reliable shipping carriers to deliver your orders, including but not limited to:

  • Royal Mail

  • Evri (Hermes)

  • DPD

  • Parcelforce

5. Order Tracking

  • Once your order has shipped, you will receive a Shipment Confirmation email which will include your tracking number(s). The tracking number will be active within 24 hours.

  • You can track your order directly on the carrier's website using the provided tracking number.

6. Shipping Restrictions & Limitations

  • We currently do not ship to P.O. boxes or BFPO addresses.

  • Certain items may be subject to shipping restrictions due to their nature (e.g., hazardous materials) or destination country regulations. Any such restrictions will be clearly noted on the product page.

7. Lost or Damaged Packages

  • Damaged in Transit: If you receive your order and the packaging is visibly damaged, please take photos of the damage before opening the package. If the items inside are also damaged, please retain all packaging materials and contact us immediately at info@bubbalyltd.com with photos of the damage. We will assist you in resolving the issue.

  • Lost Packages: If your tracking information states that your package was delivered, but you haven't received it, please:

    1. Check with neighbours or family members.

    2. Check any secure locations around your property where the package might have been left.

    3. Contact the shipping carrier directly with your tracking number.

    4. If after these steps you still cannot locate your package, please contact us at info@bubbalyltd.com within 3 days of the reported delivery date. We will investigate the matter.

  • Responsibility for Delivery: Please note that we are responsible for your package until it is delivered to the address specified in your order. Once delivered, responsibility for the goods passes to you.

8. Incorrect Shipping Address

  • It is the customer's responsibility to ensure the shipping address is correct at the time of purchase.

  • If you notice an error in your shipping address after placing an order, please contact us immediately at info@bubbalyltd.com. We will do our best to amend the address before the order is dispatched, but this cannot be guaranteed.

  • If an order is returned to us due to an incorrect or undeliverable address provided by the customer, you will be responsible for the original shipping charges plus any return shipping costs. We may also charge a re-delivery fee.

9. Returns, Refunds & Cancellations

  • For information on returns, refunds, and cancellations, please refer to our dedicated Returns & Refunds Policy page: 

10. Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

  • Email: info@bubbalyltd.com